Claiming For Quality Save Store Accidents

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Quality Save Store Accident Claims Guide

Although shopping at Quality Save may seem like a safe environment, there are a number of ways in which you can be injured whilst visiting a store. If you have experienced an injury whilst shopping at Quality Save, or working there as an employee then you may be eligible to claim compensation. Read on to find out more about making a claim following a Quality Save store accident. If you would like to launch your claim then Legal Expert can help. Call us on 0800 073 8804 to find out more.

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A Guide To Quality Save Store Injury And Accident Claims

Quality Save accident claimQuality Save offer a supermarket style experience selling a variety of items at bargain prices. Quality Save discount stores are large and have many busy shelves stacked with a wide variety of branded products. Whilst shopping at Quality Save, as well as finding yourself a great deal, you may unfortunately suffer more than you bargained for. If you have been injured following an accident at Quality Save that was not your fault then you may be able to claim damages for the pain and suffering you experienced. It can however be tricky to bring a claim against a big company who are covered by powerful insurance companies. We therefore recommend that you seek an experienced personal injury lawyer before bringing your claim. Legal Expert can provide an experienced solicitor who will be able to advise you on your claim, seek evidence and bring together a strong case to get you the compensation you deserve.

What Are Accidents At Stores Such As Quality Save?

Experiencing an accident whilst out shopping may seem like an unlikely scenario. However, accidents in shops are not uncommon and can often cause quite serious injuries. Accidents in shops can be caused by a number of different factors. If shelves have not been stacked properly then there is the possibility of items falling from the shelves onto customers and causing injuries. Signs which have been suspended from the ceiling incorrectly can also fall onto customers causing significant injuries. There is also the risk of sharp corners on shelves or broken glass and other objects, all of which can cause lacerations. It is also common for customers to experience slip, trip and fall accidents whilst shopping in Quality Save. The most frequent cause of this is wet floors which are slippery and have not been indicated using wet floor signs. Wet floors can be caused by both cleaning and wet weather. It is the responsibility of the shop managers and owners to maintain safe flooring and they should seek to dry the floors as soon as possible, after placing hazard warning signs around the dangerous area. Slips and trips can also occur if packaging and boxes are left in the customer’s way. If a customer is busy looking for items on the shelf they will not necessarily notice obstructions in front of them on the floor and may fall, causing them to hurt themselves. Shop owners and managers are also responsible for maintaining steps and flooring. If a customer is harmed as a result of poorly maintained flooring then they may be liable. If you have been involved in a Quality Save store accident then you may be eligible to claim trip or fall compensation. Speak to a personal injury lawyer today to see what kind of slip and fall compensation amounts you may be able to receive.

What Accidents And Injuries Can Happen At A Quality Save Shop?

From the aforementioned accidents that can occur in Quality Save, customers can experience a whole spectrum of injuries from minor bumps and grazes right through to broken bones. However it is important to consider that even if a customer experiences what appears to be a minor cut, this cut could become infected and lead to much more serious problems. Likewise, an injury to an individual’s bones, such as a fracture or break can lead to ongoing mobility problems and a long recovery times. This can impair an individual’s quality of life. Accidents and injuries in Quality Save can happen to both shoppers and employees. If an employee is injured as a result of a slip and fall or perhaps a head injury following a collapse of shelving or items falling from a shelf then they may be unable to work as a result of their injuries. An employee who is unable to work may receive sick pay but lose out on the bulk of their salary, causing big financial problems for them and their family.

Case Study: Slip Injury In A Shop

To help illustrate this information about general UK shop and store accidents, this case study explains what happened to a claimant following an incident where an individual fell over in a shop and made a shop accident claim.

The claimant was shopping in a Preston supermarket when she slipped and fell on a wet floor. The area of wet flooring was near the doors and it has become wet due to inclement weather. Customers who had been entering the shop had brought water in with them. This has been made worse by the fact that rainwater was blowing in through open doors. The claimant suffered a fracture to the wrist following her slip. The fracture was serious and the claimant suffered as a result. When the case was brought, the supermarket stated that they had placed hazard warning signs on the wet floor at the time that the claimant fell. The individual who was harmed disagreed and made a counterclaim that there had been no wet floor signs. The case was investigated by a personal injury solicitor who spoke to witnesses. The witnesses agreed with the claimant that the wet floor signs were only placed in the area following the incident. The personal injury lawyer also spoke to a local environmental health officer. The officer admitted that the floor near to the door in this particular supermarket was often wet because the floor mats did nothing to stop water being brought into the store. They were deemed inadequate. Although the supermarket had received advice that the floor mats should be replaced, this had not happened. Instead of replacing the mats, the supermarket had applied an anti-slip treatment to the floor. Unfortunately this anti slip coating did not stop the floor from getting slippy when it was wet. The supermarkets insurance company initially refused to pay damages and so the case was brought to court. After looking at the evidence, the supermarket offered to settle the claim but these offers were rejected by the client as the personal injury lawyer believed them to be too low. Following further negotiations the claimant secured £14,000 in compensation.

Trip And Slip Quality Save Store Accidents

Trips and slips are some of the most common causes of Quality Save store accidents. There are a number of reasons why customers might slip or trip in a Quality Save store. The reasons include floors that are wet due to the weather, due to recent cleaning or spilled drinks. People may also fall due to uneven or poorly maintained flooring, low lighting or obstructions. These factors can cause both employees and customers to fall and become seriously injured. Slips and falls are a serious problem and according to statistics, 40% of slips trips and falls lead to more serious injuries and complications. Some examples of this include falling and hitting your head causing a serious head injury, or receiving a laceration which becomes infected. If you have suffered a fall in a Quality Save store then you may be wondering how much compensation you may receive for slipping on a wet floor. The table below will give you an idea of the average payout for slips and falls in the UK, however this is no real substitute for a conversation with a personal injury lawyer that will take into account your specific injuries and circumstances and losses.

Quality Save Accidents At Work

Both staff and customers could be sometimes vulnerable to certain accidents and injuries at Quality Save stores. However, employees are more likely to be injured during accidents caused by stacking and racking. These can include lifting and handling injuries caused by lifting heavy or awkward items without proper training or lifting items that are too heavy for one individual to lift alone. Staff are also vulnerable to injuries caused by items falling on their head when shelves have not been stacked properly. Risk assessments should be carried out to reduce or eliminate the chance of these types of accidents happening. If appropriate risk assessments have not been completed then your employer may be liable to pay you compensation in the event of an accident.

Accidents And Injuries To Customers At A Quality Save Store

Customers tend to be more vulnerable to accidents such as these:

  • Slipping on a wet floor
  • Tripping over obstacles in a walkway
  • Being hit by an item falling from a shelf
  • Injury from a shopping trolley, either by a defective trolley or being hit by an employee maneuvering a number of shopping trolleys.
  • Falling due to a pothole in a car park

Accidents And Injuries Caused By Racking Or Storage Systems

Accidents caused by racking and storage systems at Quality Save can result in serious injury. If you have been involved in a Quality Save store accident involving storage and racking then you may be entitled to make a personal injury claim for compensation, whether you are a member of staff or a customer.

There are two main types of storage and racking accidents that can occur. The first type which mostly applies to employees is the incorrect lifting and handling of items which need to either be stored or displayed. According to general UK employment statistics,  around 10% of severe injuries caused by manual handling are related to storage and racking. Estimates also suggest that the economy loses over 12 million working days as a result of poor manual handling. It is an employer’s responsibility to take precautions which enable employees to handle goods safely. Risk assessments should be done and training should be given. Employees should be taught how to properly lift heavy items and when to work as part of a team rather than attempting to lift something on their own. Guideline weights should be given to help staff understand what they can and can’t lift alone.

The second type of storage and racking accidents are caused by goods which are improperly stacked onto shelves, which then fall down and injure customers. In a busy shop like Quality Save where there could be many shelves piled high with goods, it is essential that guidelines are followed with regard to safe stacking to avoid accidents such as these. It is also very important that the shelving is properly assembled and installed to avoid the possibility of a shelving collapse which could cause serious injury.

Sadly in some Supermarkets and shops or stores, warehouses in the UK there have been incidents involving shelving and racking that have proved fatal. Both customers and employees have been killed after falling victim to shelving collapses or heavy items falling on their heads. Incidents such as this not only caused tragedy with regard to severe injury but can also seriously damage the reputation of the company involved. If you have been involved in a shelving and racking accident at a Quality Save store then we strongly recommend that you speak to Legal Expert to find out the best course of action to take in order to make your shopping accident claim.

What Duty Of Care Are Employees, Customers, Or Other Visitors Owed By Quality Save?

All retail stores, including Quality Save, have a duty of care to their customers and employees. The duty includes safeguarding their well-being and health and safety. Legislation dictates what health and safety standards should be upheld and these include conducting risk assessments, eliminating or minimising these risks, offering training to staff to ensure they understand health and safety requirements and displaying literature to indicate what the health and safety standards are. There should also be a health and safety officer nominated to represent staff.

If Quality Save fail to meet the conditions of their duty of care to either their staff or shoppers then they can be held liable. A breach in this duty of care can lead to a compensation claim. The legal definition of a duty of care was defined by the House of Lords as this

  • Injury must have been a direct result of the retailers action or failure to act.
  • There must be a definable relationship between the claimant and retailer. This can include a shop owner and customer relationship or employee and employer relationship.
  • It must be reasonable to expect that the defendant owed a duty of care to the claimant.

Based on this definition, you should be able to make a claim against a Quality Save whether you are a shopper or an employee as long as the injury was not caused by your own negligence and could not be considered to be your own fault. It can be daunting and a little tricky to make a claim against a big company. However, here at Legal Expert we have an experienced team of personal injury solicitors who can help you to prove this duty of care and to prove the breach that resulted in your injury. If you have been involved in an accident at a Quality Save store, then you can rely on Legal Expert to help get you the compensation you deserve.

How Do You Make A Personal Injury Claim For An Accident At A Quality Save Store

If you have been injured at a Quality Save store as a result of something that was not your fault then you may be eligible to claim compensation. In order to make a successful personal injury claim there are a few things you can do to strengthen your case.

  • If you have been harmed on the premises of a Quality Save store then you should advise the duty manager as soon as possible. The incident should be reported in the accident book.
  • If anybody was witness to your accident then seek their name and address so that they can be contacted at a later date by your personal injury lawyer.
  • Take photographs of the scene of the accident. This will help to establish blame and prove that there was a breach in Quality Saves duty of care.
  • See a medical professional about your injuries as soon as possible. Ensuring you have a medical report will help you in your case as well as ensuring that you receive the treatment that you need for your recovery.
  • Seek a personal injury solicitor at your earliest convenience. The sooner a solicitor can begin work on your case, the easier it will be for them to collect vital evidence.

What Are The Different Types Of Compensation You Can Claim After An Accident In A Store?

There are a number of different types of damages that you can claim for as part of your compensation package. Here are some examples

  • General damages. General damages compensates you for the pain and suffering you have experienced as a result of the accident. The general damages that you will be eligible to receive will depend on your individual circumstances and your personal injury lawyer will be able to talk this through with you.
  • Loss of earnings. Following your injury you may be unable to work for some time. Loss of earnings compensation will help you through the difficult financial time you may be facing if you are only able to receive sick pay, or perhaps nothing at all.
  • Medical costs. If you have experienced out of pocket expenses as a result of your injury relating to medical costs then you can claim these back as long as you have a valid receipt.
  • Travel expenses. If you have been left out of pocket as a result of travel expenses relating to your injury then you can also claim these back subject to a valid receipt.
  • Care costs. If you have been unable to carry out your day-to-day activities at home without the help of another individual then you may be able to claim care costs as a result.

Accident Compensation Calculator

This table gives an indication of the average payout you may be able to expect following an accident. However, speaking to a personal injury lawyer will help you to get a more accurate idea about the amount of compensation you may be eligible to receive as a result of your specific injuries.

Edit
Injury information Compensation estimate
Severe neck injury Victim is injured and experiences paralysis resulting in loss of movement and ongoing pain. up to £130, 060
Serious neck injury Victim experiences a fracture or dislocation which results in ongoing disability and chronic pain. £39,870 to £49,090
Moderate neck injury Soft tissue damage leading to limited mobility and pain. £12,050 to £21,910
Moderate neck injuries Dislocation and fractures which could result in the breakdown of other bodily functions. £21,910 to £33,750
Moderate neck injury Victim suffers a soft tissue injury which exacerbates a pre-exisiting condition. £6,920 to £12,050
Minor neck injury A minor soft tissue damage where victim should make a complete recovery within a year or two. £3,810 to £6,920
Severe back injury Spinal and nerve damage leading to loss of movement. £79,890 to £141,150
Severe arm injuries Permanent loss of movement in the arm. £84,310 to £114,810
Severe arm injury An arm fracture causing permanent disability. £34,340 to £52,490
Moderate arm injury Partial recovery with a permanent loss of movement in the arm. £16,830 to £34,340
Moderate or minor elbow injury The victim makes a full recovery following a laceration. up to £11,040
Serious leg injury Victims injury results in a long-term disability. £34,370 to £48,080
Less severe leg injury Ongoing chronic pain caused by a leg injury. £15,750 to £24,340
Severe illness from a non traumatic injury Food poisoning symptoms including vomiting, diarrhoea and nausea. £33,700 to £46,040
Moderate non-traumatic illness Short but severe gastrointestinal symptoms consistent with a mild bout of food poisoning. £3,460 to £8,360

No Win No Fee Quality Save Store Accident Or Injury Claims

When you enter into a no win no fee agreement with Legal Expert’s provided solicitor then you will not be asked to pay any upfront costs or insurance premiums. No win no fee means that you are not required to pay any legal fees unless you are successful in your claim. If you are unsuccessful then no fees are payable. This can be really beneficial to clients who may otherwise be deterred from making a claim due to their financial circumstances.

How Legal Expert Can Help You To Make Your Quality Save Accident Claim

Legal Expert have many years of experience in working with personal injury claimants just like yourself. We have a comprehensive understanding of a claimants needs and a team of experts who are able to successfully bring claims that will earn you the compensation you are eligible for and deserve. We seek to make the claims process as straightforward and stress-free as possible for our clients and our helpful team are always on hand to answer your queries and help with any issues you may have.

Speak To Our Team Today

As soon as you are ready to make your claim then we are here to help. Call us on 0800 073 8804 to speak to a member of our team who can begin processing your claim.

Further Helpful Information And Guides

Retail Guide from HSE – Information on retail health and safety.

Statistics from the HSE – Useful statistics from the Health and Safety Executive.

Supermarket claims – Making claims for accidents in supermarkets can be complex – here is our guide on general supermarket claims.

Wet floor Accident? – Further information on wet flooring claims

Shop compensation – Injured in a shop? Find our guide here.

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    • Patrick Mallon legal expert author

      Patrick is a Grade A solicitor having qualified in 2005. He's an an expert in accident at work and public liability claims and is currently our head of the EL/PL department. Get in touch today for free to see how we can help you.

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