Last updated 25th June 2025. As a customer or an employee of a supermarket, you expect to be safe while you’re working or doing your food shopping. However, if the supermarket is negligent, a supermarket accident could potentially occur.
In this Lidl accident claims guide, we discuss how supermarket injury compensation is calculated, and when someone could potentially make a claim. We also discuss how supermarket accidents could occur due to negligent care, and what evidence you should collect to strengthen your case.
To find out if you have an eligible Lidl accident compensation claim, connect with our specialist No Win No Fee solicitors today:
- Call 0800 073 8804.
- Fill out our online Contact Us form.
- Message in our live chat box on the screen.
Select a Section
- How Much Compensation Will I Get After An Accident At Lidl Causing Injury?
- I Had An Accident Whilst Shopping At Lidl, Can I Claim Compensation?
- Lidl Accident At Work Claims
- Slip, Trip or Fall Lidl Accident Claims
- Other Types Of Accidents That Can Happen At Lidl
- What To Do If You Are Involved In An Accident At Lidl Causing Injury
- No Win No Fee Personal Injury Claims
- Why Choose Us For A Personal Injury Claim?
- Call For Free Advice On Lidl Accident Claims
How Much Compensation Will I Get After An Accident At Lidl Causing Injury?
If your potential Lidl accident compensation claim is successful, the amount of compensation you’d receive depends on 2 heads of loss:
- General damages, which compensate you for the physical and psychological effects of your supermarket injury. Factors that can affect the value of this head of loss include the severity of your pain, how long the expected recovery will take, and the extent of your loss of amenity (the decrease of your quality of life).
- Special damages, which compensate you for the financial losses that have resulted from your supermarket injury. Some financial losses that can be reimbursed under this head of loss include lost earnings, care costs, and medical bills. However, to be awarded special damages, you must have financial evidence such as payslips, invoices, and receipts.
When valuing general damages, legal professionals may refer to the Judicial College Guidelines (JCG). The JCG is a document that contains guideline compensation brackets for a variety of physical and psychological injuries.
In the table below, we have taken some examples of injuries from the JCG that could potentially be suffered from a supermarket accident. All of the figures, aside from the top one, have also been taken from the JCG.
Please bear in mind when viewing this table that none of these figures can be guaranteed.
| Injury | Severity | Guideline compensation figures |
|---|---|---|
| Multiple serious injuries with special damages | Serious | Up to £1,000,000+ |
| Brain damage | Very severe (a) | £344,150 to £493,000 |
| Less severe (d) | £18,700 to £52,550 | |
| Back | Severe (a)(i) | £111,150 to £196,450 |
| Moderate (b)(ii) | £15,260 to £33,880 | |
| Pelvis and hips | Severe (a)(i) | £95,680 to £159,770 |
| Moderate (b)(ii) | £15,370 to £32,450 | |
| Wrist | Complete loss of function (a) | £58,710 to £73,050 |
| Less severe (c) | £15,370 to £29,900 |
To learn more about how Lidl accident claims are calculated, please contact us today.
I Had An Accident Whilst Shopping At Lidl, Can I Claim Compensation?
If you had an accident as a public visitor of a supermarket, you could potentially be eligible to make a supermarket accident claim if you meet this eligibility criteria:
- You were owed a duty of care.
- This duty of care was breached due to negligent actions/inactions.
- You sustained an injury as a direct result of this breach.
As a visitor of a public space, you are owed a duty of care under the Occupiers’ Liability Act 1957. All occupiers (those in control of public spaces) have a duty of care to ensure that all lawful visitors of their space are reasonably safe. This can be achieved by taking steps, such as conducting regular risk assessments and implementing health and safety procedures.
As such, if you have had an accident in Lidl, contact us to confirm whether you are potentially eligible to make a public liability claim for Lidl accident compensation.
Lidl Accident At Work claims
If you had an accident as an employee of a supermarket, you could also potentially be eligible to make an accident claim if you meet the same eligibility criteria:
- You were owed a duty of care.
- This duty of care was breached due to negligent actions/inactions.
- You sustained an injury as a direct result of this breach.
As an employee, you are owed a duty of care under the Health and Safety At Work etc. Act 1974. All employers have a duty of care to ensure that their employees are safe whilst working. This can be achieved by taking reasonable steps, such as providing adequate safety training and ensuring the use of Personal Protective Equipment (PPE).
As such, if you have had an accident in Lidl as an employee, contact us to confirm whether you are potentially eligible to make an accident at work claim for Lidl accident compensation.
Slip, Trip or Fall Lidl Accident Claims
Slips, trips, and falls are some of the most common types of supermarket accidents. Here are some examples of how duty of care can be breached, and how this could potentially cause supermarket slips and trips:
- There is a spillage in an aisle, but no wet floor signs are displayed to warn the public of the spillage. From this, a customer slips and falls, which leads to them fracturing multiple bones.
- In the supermarket car park, there is a large pothole. Multiple reports have been made by customers about the pothole, but the supermarket hasn’t repaired the pothole in a timely manner. A customer subsequently trips and falls over the pothole, leading to a wrist injury.
- In a supermarket with 2 storeys, no recent maintenance checks had been conducted. So, there was a failure to spot that one of the railings on the top floor was broken. Unknowingly, a customer leans on the broken railing. The railing falls, causing the customer to fall from a height. This led to a serious brain injury.
It’s important to note that these are just illustrative examples and are not real-life accounts. But if you have potentially suffered a similar incident in a Lidl supermarket, please contact us today.
Other Types Of Accidents That Can Happen At Lidl
Here are just some other types of accidents that could potentially occur in a supermarket:
- As an employee, you are not given any manual handling training before being asked by your employer to lift a heavy box of stock. Due to the lack of training, you lift the heavy box incorrectly. From this, you suffer a back injury.
- Items on a shelf were not stacked correctly by the staff. While you were standing beside the shelf, the items fell and hit your head, causing a head injury and facial scarring.
- The automatic door at the supermarket entrance is faulty, but it has not been cordoned off. So, when a customer tried to use the door, they suffered crush injuries to the torso.
If you have potentially suffered a similar incident in a Lidl supermarket, please contact us today.
What To Do If You Are Involved In An Accident At Lidl Causing Injury
An important step in Lidl accident claims is to provide evidence that proves negligence occurred.
As such, here are some steps that you should take as soon as possible if you have been injured in Lidl due to an accident:
- Seeking medical advice – Whatever type of injury you have suffered, it is important to get medical advice. If your injuries are left untreated they could become worse. Therefore, seeking medical attention as soon as possible is important. Your medical professional, be it a nurse or doctor, will be required to take notes about your injuries, which may prove useful should you pursue a claim later on.
- Writing down witness contact details – If someone has witnessed your accident, or even been involved in it, such as another driver in the car park, then take their details down for future reference. Vehicle details, personal contact details and any company details should there be a commercial vehicle involved should suffice.
- Write down what has happened – Memories can get foggy over time so writing down the events straight away will allow you to remember everything that has happened later down the line. You may have already filled in the Lidl accident book, but you should write notes for your own record too.
- Calling someone for free advice – Calling us to explain what has happened to you would be a wise things to do. We can help to provide information on who may be at fault for the accident that has caused your injuries, and we can also give you some no-obligation advice on how to proceed with a claim should you wish to.
No Win No Fee Personal Injury Claims
No Win No Fee is a term you have likely heard about, but not many people really understand how much it benefits those people who have been made worse off by way of an accident that was not their fault.
When you suffer injuries, it is likely that you will have to take some time off work to recover. When you do this, often you will be on reduced pay, especially if your injuries are severe enough to keep you off for any length of time.We do not believe that pursuing a claim that is meant to compensate you for loss of income should put you in a worse position financially.
Our No Win No Fee service, specifically under a Conditional Fee Agreement (CFA), means you do not have to pay out of pocket upfront or throughout the claims process for your solicitor’s services, nor will you pay if your claim is not successful.
Our No Win No Fee claims service starts with an agreement between you and us that we will explain fully to you so you know exactly what it is that happens with regards to legal fees. For more information on this, or any part of our service, do feel free to call us and we will be happy to explain.
Why Choose Us For A Personal Injury Claim?
Our No Win No Fee solicitors:
- Have decades of combined experience in personal injury claims.
- Have won over £80 million in compensation for clients.
- Can take on claims from anywhere in the country.
- Have had the highest level of legal training.
- Are dedicated to providing the highest level of client service.
- Are ready to connect with you today.
Additionally, they can provide a number of services in order to ease the claims process for clients, including:
- Collecting evidence.
- Corresponding with third parties.
- Explaining legal jargon and talking through the claims process step-by-step.
- Negotiating the best and fairest settlement possible.
- Assisting you with applying for interim payments if necessary.
- Finding legal representation if claims do get taken to court.
So, if you would like our assistance with claiming personal injury compensation, please get in touch with us today.
Call For Free Advice On Lidl Accident Claims
Whether it is free advice you’re looking for or you want to begin a claim, a simple phone call is all it takes. Simply dial 0800 073 8804 and you will connect with one of our friendly and experienced team, who will listen to your story and advise you on the best course of action. Whether it is information on a Lidl accident at work claim time limit, assessment of who may be liable for your injuries, or to begin the claims process, we will be happy to answer questions, provide honest advice and not put you under any pressure to go ahead with a claim should you not be ready to.
If you have suffered injuries in Lidl because of an accident that was not your fault, we are simply here to help.
Helpful links
A guide for retailers from HSE, detailing the responsibilities they have to clients and employees and providing advice on acting responsibly
NHS health conditions and treatments
The NHS hub provides advice and guidance on many different types of injury. You should be able to find your injury here.
Keeping supermarket floors safe
Supermarket floors cause many accidents, and HSE have provided advice on how to counteract this problem here.
