By Stephen Hudson. Last Updated 5th September 2025. In order to pursue supermarket accident claims, it is necessary to prove that the supermarket caused the injury due to their negligent actions. Some examples of supermarket accidents include slipping on spillage, tripping on uneven floors or objects falling from shelves. It is important to gather evidence, such as medical records and to consult a personal injury solicitor, who can handle your case, usually on a No Win No Fee basis.
In this guide, we will explain how to claim for a supermarket injury and will touch on areas such as compensation, No Win No Fee agreements, and negligence. We specialise in providing you with answers to questions such as: how much compensation for slipping on a wet floor? Could I claim with a personal injury solicitor? What evidence do I need to make a compensation claim?
If you’d like free legal advice on supermarket accident compensation claims or to proceed with your case, our personal injury advisers are available 24 hours a day, 7 days per week. To reach them, you can:
- Call on 0800 073 8804
- Contact us online.
- Or chat with us now about your potential supermarket accident claims by using our Live Chat function.
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You can also watch our video below which explains the key takeaways from our guide:
Our Specialist No Win No Fee Solicitors
About Supermarket Accidents
Supermarket accidents refer to health and safety incidents where you suffer an injury whilst either shopping or using the facilities within the premises of that shop, such as a cafe, toilet or car park.
Accidents can happen in all different types of grocery stores, from small local shops to megastores.
The owners of these stores have a legal duty to ensure that you’re safe and free of the risk of harm, as we explain in greater detail below.
What Types Of Injuries Could You Claim For?
There are all different types of injuries that you could suffer in a supermarket accident. It’s possible to claim for worsening of existing conditions too. So for example, if you were recovering from a broken wrist and slipped over in a supermarket and hurt your wrist again, you can still claim compensation.
Some other injuries that we commonly help people claim for include:
- Hip injuries resulting from falls
- Head injuries from falls or from items dropping from shelving racks
- Torn muscles from slipping over
- Broken bones
- Strains and sprains to muscles and ligaments
- Psychological injuries that stem from the accident
This is by no means an exhaustive list so if you don’t see your injury listed, please don’t worry. Reach out to us today to discuss your case in more detail.
How Much Compensation Could I Receive For An Accident In A Supermarket?
You might be reading this because you’ve been hurt because of an accident in a supermarket. You might be wondering: how much compensation for a fall in a supermarket can I get, and can I find out right now?
By calling the number at the top of this page, you can get a quick and free review of your potential payout. However, it’s worth remembering that all supermarket accident claims are different. Many factors can influence the outcome, especially a factor like having an expert solicitor on your side to push for the best possible settlement.
Personal injury compensation payouts can be made up of up to two parts, known as heads of loss. One head that will always form part of the settlement is known as general damages. This payment compensates for physical pain and emotional suffering caused by the supermarket accident.
You can claim for multiple injuries. For example, say a shop accident left you with a fractured shoulder, a broken hip and a soft tissue wrist injury. The general damages payment can cover all of those injuries.
The people put in charge of valuing your injuries can use different resources for support. That includes the Judicial College Guidelines (JCG), which is a document that features an array of compensation brackets for various injuries.
Take a look at the list below for some of those brackets. Unlike a case review from our advisors, this list is just there for general guidance.
Please also note that the first line is our creation and is there to illustrate how a payout for multiple injuries and financial losses could work.
Compensation Brackets
- Multiple severe injuries, along with financial losses such as lost earnings and the cost of prescriptions – up to £1,000,000+.
- A very severe brain injury – £344,150 to £493,000.
- Moderate brain injuries that cause a moderate to severe drop in intellect – £183,190 to £267,340.
- The most severe neck injuries – in the region of £181,020.
- Leg injuries that fall short of amputation but have the same effect – £117,460 to £165,860.
- Serious soft tissue leg injuries or fractures leading to an incomplete recovery – £21,920 to £33,880.
- An arm being amputated below the elbow – £117,360 to £133,810.
- Severe back injuries with specific serious features such as unsightly scarring or nerve root damage – £90,510 to £107,910.
- Severely disabling elbow injuries – £47,810 to £66,920.
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You could also receive special damages as part of your payout following a successful claim. This will only be awarded if you have received general damages. Special damages compensate for financial losses or expenses related to your accident and injuries and can cover the cost of mobility aids, home adjustments, and lost earnings. However, you will need evidence to support your case, such as receipts, wage slips, and invoices.
For more advice on compensation for a supermarket accident compensation claim and how a personal injury solicitor could help you, you can contact our team of advisors for free today.
Can I Make A Supermarket Accident Claim?
As well as helping you understand how much compensation for a fall in a supermarket – or a similar accident – you could claim, our advisors can talk you through your case’s eligibility. This involves identifying if a legal duty of care was breached.
When you’re in a supermarket, the person or organisation that owns the property owes you a duty of care. This duty is set out by the Occupiers’ Liability Act 1957 (OLA) and it compels the controllers of public spaces to take all measures that ensure the reasonable safety of any visitors on the premises.
This doesn’t mean that any accident in a supermarket automatically entitles you to seek compensation. Supermarket accident claims must show that:
- The supermarket’s owner owed you a duty of care under OLA.
- Their action or inaction led to that duty being breached.
- You suffered physical and/or mental injuries in an accident caused directly by that breach.
Stacking shelves correctly, properly signposting and clearing spillages and keeping unnecessary obstacles out of the aisles are all examples of steps supermarket staff can take to uphold the supermarket’s legal duty.
Simply call today and discuss your supermarket accident with an advisor to see if you have fair grounds to start a personal injury claim.
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How Long Do I Have To Make A Supermarket Accident Claim?
Before we look at how much compensation for a fall in a supermarket you could get, we will look at the limitation period for supermarket accident compensation claims. You will typically have three years from the date of the supermarket incident that caused your injuries to start legal proceedings. This is set by the Limitation Act 1980.
However, the time limit is suspended for injured parties who cannot start their own supermarket accident claim. In these cases, a litigation friend could be appointed to begin legal proceedings at any time on behalf of the injured party.
The time limit is paused for children until they turn 18. Once they reach 18, if a claim has not been started on their behalf, they will have three years to begin proceedings.
Those who do not have the mental capacity to manage their own personal injury have a suspension applied to the time limit that lasts for as long as the injured party is without this capacity. If a claim hasn’t been started and they regain mental capacity, they will have three years from that date to start proceedings.
Call our advisors for free information about a supermarket accident compensation claim. If it seems like you have an eligible claim, they could help you get it started right away.
What Are The Causes Of Accidents In Supermarkets?
In order to make a valid supermarket accident claim, you’ll need to provide proof of negligence. This involves a third party owing you a duty of care and causing you to sustain harm as a result.
The following examples show how the person in control of a public space could breach the duty of care they owe you:
- If supermarket staff do not clear up a spillage or leak within a reasonable amount of time after becoming aware of it or do not cordon them off with wet floor signs, you could slip on a wet floor and sustain a shoulder injury.
- You could have a trip or fall accident if stock is left on an aisle floor.
- Items may fall from shelves if they are not stacked correctly or if the shelf is damaged, resulting in you sustaining a head injury.
In the next section, we’ll discuss how much compensation you could receive for supermarket accidents. However, if you are ready to speak to our advisors about making a compensation claim, please don’t hesitate to contact us. Our advisors are free to talk 24/7 and can discuss supermarket accidents and compensation claims with you in further detail.
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Who Is Responsible For My Injury?
Generally, the company responsible for the supermarket will be responsible for your injury. It does not matter if an individual employee of the store caused the accident; their employer is responsible for their actions. This is known as vicarious liability.
Should I Report An Accident In A Supermarket To Staff?
If you’ve been involved in an accident in a supermarket, you should report this to a member of staff. They may need to make an accident report. Additionally, it could help them make the area safe for other customers.
If you would like to make a supermarket accident claim, reporting the incident to a member of staff could help support your case. For example, they may have recorded the accident in a log book, which you could then request a copy of to submit. Additionally, it could help you gather witness contact details so they can provide statements further into the claims process.
The next section looks at a few more items that could help support your compensation claim.
What Evidence Can Help Prove Supermarket Accident Claims?
To prove that your injuries were caused by someone breaching the duty of care they were responsible for upholding, you’ll need to acquire evidence to help support your claim. Below, we’ve compiled a short list of what you could gather. However, there are forms of evidence other than those listed below.
- Video footage – Your supermarket accident may have been captured on CCTV or a similar surveillance system. If so, you can request a copy of the footage to submit as evidence.
- Witness contact details – Those who saw how you were injured may agree to corroborate your story. A solicitor can help you gather a written statement if you know how to contact the witnesses in question.
- Medical records – These could provide details on the nature and extent of your injuries.
Contact us if you want to know more about evidence to support your claim for compensation after a supermarket accident.
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How Legal Expert Can Help You Claim Compensation
The process of making a supermarket accident claim can seem complex, but working with a No Win No Fee solicitor can help the process seem simpler. Our personal injury solicitors offer a kind of No Win No Fee service known as a Conditional Fee Agreement (CFA). Under an agreement such as this, a solicitor can help with your claim without taking a payment upfront for their legal services.
If your compensation claim succeeds, then your solicitor will deduct a success fee from your compensation award. This is taken as a small percentage, though this percentage has a legislative cap that allows you to keep the majority of your settlement. If your claim fails, then this fee won’t need to be paid.
A solicitor can be beneficial to supermarket accident compensation claims in a number of ways. For example, they can help you gather evidence, offer more information on how much compensation you could receive, and help you ensure that all areas of your claim are addressed.
To find out if you could be eligible to work with one of our solicitors or to learn more about supermarket accidents, contact our team of advisors today.
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Contact Us
To get in touch:
- Call on 0800 073 8804
- Contact us online.
- Alternatively, chat with us now about supermarket accident claims by using our live chat function.
Thank you for reading our guide to making a compensation claim for supermarket accidents.
Frequently Asked Questions (FAQ) About Supermarket Accident Claims
Below, you can find answers to questions we often get asked about making a supermarket accident claim
