Last Updated 8th July 2025. As part of our series on injuries in supermarkets, this guide looks at when you could make Iceland accident claims after an incident. Most of us don’t think much further than getting what we need and heading home during our weekly shop. However, there can be certain risks to customers and employees if the supermarket does not take steps to remove or control these hazards.
That’s why our guide looks at the eligibility requirements to claim supermarket accident compensation, the time limits to make such a claim and explores how payout figures are determined. We have also provided a table with some guideline compensation amounts to give you an idea of what certain injuries could be worth.
In our last section, we explore how our expert personal injury solicitors could help you claim, paying particular attention to how you can benefit when starting your claim with us. For more information or to get started with your free eligibility consultation, get in touch with us today using the contact details given here:
- Call the team on 0800 073 8804.
- You can also contact us online by completing a callback form.
- We operate a live chat service which you can access by clicking the icon in the bottom left of your screen.
Select a Section
- How Much Compensation Will I Get After An Accident At Iceland Causing Injury?
- I Had An Accident While Shopping At Iceland, Can I Claim Compensation?
- Iceland Accident At Work Claims
- What Is The Time Limit On Iceland Accident Claims?
- The Most Common Types Of Accidents That Can Happen In A Supermarket
- I Had A Car Accident In An Iceland Car Park, Can I Claim?
- What To Do If You Are Involved In An Accident At Iceland Causing Injury
- No Win No Fee Personal Injury Claims
- Why Choose Us As Your Claims Service For A Personal Injury Claim?
- Call For Free Advice And To Start A Claim
How Much Compensation Will I Get After An Accident At Iceland Causing Injury?
How much compensation you get after an accident at Iceland depends on the severity of your injuries, but in the most serious cases, the compensation payout can be worth thousands of pounds if not more.
This is because compensation in Iceland accident claims is calculated under two heads of loss, general and special damages. Specifically:
- General damages payouts are for the injuries themselves, including the psychological effects.
- Special damages are concerned with financial losses, both past and future. It is therefore very common for the special damages figure to be much higher. More on this below.
Solicitors can use your medical documents alongside the Judicial College Guidelines (JCG). This publication lists the guideline compensation brackets for a whole range of different injuries. A relevant selection of these brackets has been used to create this table.
Compensation Table
Please be advised that this table is intended to serve as guidance only. The top entry was not taken from the JCG.
| Type of Injury | Severity | Guideline Payout Figure |
|---|---|---|
| Multiple Very Serious Injuries with Special Damages | Very Serious | Up to £500,000 and up |
| Injuries Involving Brain Damage | Moderate (b)(ii) | £110,720 to £183,190 |
| Moderate (b)(iii) | £52,550 to £110,720 | |
| Chest Injuries | Permanent Damage (b) | £80,240 to £122,850 |
| Some Continuing Disability (c) | £38,210 to £66,920 | |
| Back Injuries | Moderate (b)(i) | £33,880 to £47,320 |
| Moderate (b)(ii) | £15,260 to £33,880 | |
| Shoulder Injuries | Serious (b) | £15,580 to £23,430 |
| Moderate (c) | £9,630 to £15,580 | |
| Wrist Injuries | Complete Recovery In 12 Months (d) | £7,420 to £12,630 |
Special Damages
The second of the two heads of loss is concerned with financial losses. Special damages payouts, as we said above, are often a lot higher than the general damages figure due to the fact that they compensate for both past and future losses.
Examples of costs that could be reimbursed in Iceland injury claims can include:
- Lost earnings.
- Loss of future earnings.
- Medical costs.
- Home adaptations.
- Care expenses.
- Travel costs.
Proving what costs you have incurred is an important part of any claim. Make sure you keep hold of any documentation (payslips, receipts, bills, tickets) as evidence of any losses you have incurred.
This section does not guarantee a specific compensation figure. There are many factors that must be considered when valuing a given claim, so to find out more about claiming Iceland accident compensation in your particular circumstances, talk to our advisors today using the details provided below.
I Had An Accident While Shopping At Iceland, Can I Claim Compensation?
Yes, you could claim compensation if you had an accident while shopping in Iceland, provided you meet the eligibility requirements. Iceland is required to keep its customers safe while on its premises. The Occupiers’ Liability Act 1957 stipulates that those in control of public areas, known as occupiers, must take steps to ensure the reasonable safety of all visitors.
This could include measures such as ensuring the aisles are free from slip and trip hazards, carrying out regular inspections on store infrastructure and maintaining the car park and other outside areas that the supermarket is responsible for. The general eligibility criteria for Iceland accident claims are as follows:
- You were owed a duty of care by Iceland.
- The supermarket failed to uphold this duty in some way.
- This failure resulted in an accident, in which you suffered injuries.
You’ll need to be able to provide clear evidence that the store failed to ensure your safety at the time of the accident. We’ll look at evidence in a later section. To get your free eligibility assessment, talk to our team today using the details given below. The next section looks at how to claim if you are an employee of the supermarket in which the accident occurred.
Iceland Accident At Work Claims
Iceland accident at work claims could be made by employees who were injured while carrying out their work activities or on their breaks. The Health and Safety at Work etc Act 1974 requires employers to take reasonable steps to ensure the safety of their employees.
What constitutes “reasonable” will vary between workplaces but can generally include ensuring suitable training is provided, keeping walkways and exits clear of obstructions and conducting regular maintenance on any work equipment. The eligibility criteria are much the same as claiming as a customer so to learn more about making Iceland claims in your particular case, talk to one of our advisors today.
What Is The Time Limit On Iceland Accident Claims?
The time limit on Iceland accident claims is most commonly 3 years from the accident date. This general time limit was brought in by the Limitation Act 1980; however, certain circumstances may arise where exceptions need to be made.
Exceptional circumstances where extended time limits apply are:
- Children who were injured must wait until they are 18 before they can start their own claim. The 3 years are therefore counted from their 18th birthday, meaning they have until they turn 21 to start legal action against the supermarket.
- Persons without sufficient mental capacity cannot claim on their own behalf so the time limit is halted indefinitely. In cases where there is a sufficient recovery of capacity, the 3 years will be counted from the date of recovery.
To get any potential claim for Iceland accident compensation underway as soon as possible, a parent, guardian or other suitable adult may apply or be appointed by the court as a litigation friend. A litigation friend has decision making power over the claim and coordinates with the injured person’s solicitor to ensure their wishes are respected and that the claim is directed in their best interests.
You can find out more about claiming on behalf of others, or check if you are eligible to make Iceland injury claims by speaking to our advisors today.
The Most Common Types Of Accidents That Can Happen In A Supermarket
There are various types of accidents that can happen in a supermarket, these include:
- Broken bones caused by slips, trips and falls. For example, due to an unattended spillage.
- Head injuries from falling objects due to improperly stacked shelves. For example, storing extra stock on top shelves in an unsafe manner.
- Shoulder injuries that result from climbing onto a shelving unit to reach an object, because there were no available staff to assist.
- Finger and hand injuries due to moving unattended roll cages.
- Trolley collisions due to cluttered aisles causing back injuries.
To discuss the exact incident that caused your injuries and to find out if you are eligible to make a supermarket accident claim, speak to our advisory team today.
I Had A Car Accident In An Iceland Car Park, Can I Claim?
Yes, if you suffered injuries in the Iceland car park, you could have a valid claim. However, it is important to note that Iceland may not be the occupier of the car park. Therefore, your claim may be made against a different organisation.
Regardless of whether your claim is made against the supermarket or a different organisation, you will still need to meet the same eligibility criteria for personal injury claims discussed above.
If you have hurt yourself because of a broken pavement or pothole, it is definitely worth launching a claim against the company. If, on the other hand, a car has crashed into you and this is why you are injured, you will need to make a claim against the other driver.
If you suffered an injury in a car park or on a pavement, speak to an advisor. They can connect you to one of our solicitors who can help find out who the occupier of that space is.
What To Do If You Are Involved In An Accident At Iceland Causing Injury
If an accident at Iceland has happened that has caused you an injury, it is vital to follow the required steps in order to get together as much evidence as you possibly can. This may be the following:
- See a doctor – This may sound like an obvious point. After all, you’re injured, surely you’re going to go and see a medical professional? Well, some people try to cope with their injuries themselves when they are only minor, as they don’t like the thought of going to hospital. This is understandable. However, if you do this, not only are you putting your health at risk, but you will struggle to claim. This is because the report your doctor writes up is the most vital piece of evidence.
- Report the accident – It is a good idea to get in touch with Iceland and report the accident that has occurred. If you were shopping there, reporting the incident will ensure there is an official record in the Iceland accident book, which will boost the strength of your case. If you were injured while working at Iceland, reporting the injury is a legal requirement. This is because all companies need to keep an up-to-date accident book by law.
- Get contact information from all witnesses – Witness statements can really help to make your case strong. Make sure you get their name, address, and telephone number
- Keep proof of any costs incurred – It is likely that you will have encountered a number of costs as a direct consequence of the accident you have been involved in. You should be right to claim for these, but you are going to need proof. Examples of costs you can claim for include income loss, counselling expenses, travel costs, and the cost of childcare.
- Take photographs – If applicable, you should take photos of the scene and your injuries.
- Make a note of what happened – Take the time to make a note of everything that occurred in as much detail as possible.
No Win No Fee Personal Injury Claims
One of the main features of our service is the fact that all of our lawyers work on a No Win No Fee basis. This means that you will only need to pay legal fees if we manage to successfully secure compensation for you. It also means that you will not need to make a large upfront payment to get the ball rolling.
With our No Win No Fee payment structure, anyone is able to make a claim, irrespective of their current financial standing. We have eliminated the risk that is typically linked with launching a claim. After all, if we do not succeed, you won’t need to pay a penny. If we do succeed, you will have your compensation payout to cover the cost. What have you got to lose? Call us today for more details on our accident at work No Win No Fee approach.
Why Choose Us As Your Claims Service For A Personal Injury Claim?
There are a number of reasons why you should choose us as your personal injury service. Not only do we have many years of experience, but we have a glowing reputation too. This is because we always put our customers first, and we recognise that you are going through the recovery process. We leave you to focus on getting better while we concentrate on securing the maximum possible amount of compensation.
Call for free advice and to start a claim
So, if you are ready to make a claim against Iceland, all you need to do is pick up the phone and reach us on our Iceland accident helpline at 0800 073 8804. You will speak to one of our lovely team members who will talk you through the Iceland accident claims process, answer your queries, and make sure you are assigned to the best in-house solicitor from our team based on the ins and outs of your case. Call us today to get started.
Helpful Links
The HSE guide to supermarket floors
If you run a supermarket, it is important to put the necessary steps in place to ensure health and safety is managed with regards to the risks of smooth supermarket floors. This information from the UK Government’s Health and Safety Executive is very helpful.
Health and safety in the retail sector
Head to this link from the UK Government’s Health and Safety Executive and you will find useful tips regarding health and safety within the retail sector, as well as the latest industry news. There is also information on the Primary Authority Scheme too.
