Last updated 2nd July 2025. Welcome to our Waitrose accident claims guide. When you are food shopping or working in a supermarket, you don’t expect to be injured. However, accidents could unfortunately happen if a supermarket is negligent.
In this guide, we tell you when someone may be entitled to claim Waitrose injury compensation, how compensation is calculated in supermarket accident claims, and how our No Win No Fee solicitors can support personal injury claims.
We can give you free advice and have a chat with you today about your circumstances. Simply contact us:
- Call 0800 073 8804
- Fill out our online Contact Us form.
- Message in our on-screen live chat box.
Select a Section
- How Much Compensation For Waitrose Accident Claims?
- I Had An Accident Whilst Shopping At Waitrose, Can I Claim Compensation?
- Waitrose Slip, Trip Or Fall Claims
- I Had A Car Accident In A Waitrose Car Park – Can I Claim?
- Waitrose Accident At Work Claims
- What To Do If You Are Involved In An Accident At Waitrose Causing Injury
- No Win No Fee Personal Injury Claims
- Why Choose Us As Your Claims Service For A Personal Injury Claim?
- Call For Free Advice And To Start A Claim
How Much Compensation For Waitrose Accident Claims?
Compensation awarded in successful Waitrose accident claims may possibly be divided into two parts:
- General damages – this covers compensation for the physical and psychological effects of the supermarket injury, and takes into consideration factors such as pain severity and the length of recovery.
- Special damages – this covers compensation for the financial losses that have resulted from the supermarket injury, such as loss of earnings and medical bills. To receive special damages, you must have evidence such as receipts, payslips, bank statements, and invoices.
When general damages are being calculated, legal professionals may use the Judicial College Guidelines (JCG) for guidance. The JCG contains guideline compensation values for a variety of injuries and illnesses.
We have included some injuries from the JCG in the table below. Apart from the top figure, all of the figures have also been taken from the JCG.
But, please keep in mind when viewing this table that all claims are unique. So, none of these figures can be guaranteed.
| Injury | Severity | Guideline compensation figures |
|---|---|---|
| Multiple serious injuries and special damages | Serious | Up to £1,000,000+ |
| Brain damage | Very severe (a) | £344,150 to £493,000 |
| Less severe (b) | £18,700 to £52,550 | |
| Neck | Severe (a)(i) | In the region of £181,020 |
| Moderate (b)(ii) | £16,770 to £30,500 | |
| Hips and pelvis | Severe (a)(i) | £95,680 to £159,770 |
| Moderate (b)(ii) | £15,370 to £32,450 | |
| Ankle | Very severe (a) | £61,090 to £85,070 |
| Modest (d) | Up to £16,770 |
I Had An Accident Whilst Shopping At Waitrose, Can I Claim Compensation?
You could be eligible to make a personal injury claim if you can show that negligence has occurred. Negligence is when:
- You’re owed a duty of care.
- This duty of care is breached.
- You sustain an injury as a direct result of this breach.
Those in control of public spaces, such as supermarkets, are known as occupiers. As stated in the Occupiers’ Liability Act 1957, all occupiers owe a duty of care to every member of the public in their space. As per their duty, all occupiers must take steps, such as implementing health and safety procedures, in order to ensure the safety of visitors on their premises.
So, if you believe an occupier was negligent and this led to an injury, please contact us today. Our advisors can give you a free, no-obligation case assessment.
Waitrose Slip, Trip Or Fall Claims
Here are a few illustrative examples of how a supermarket could potentially breach their duty of care and cause a slip, trip and fall accident:
- There is a spillage in one of the aisles, but there are no wet floor signs displayed to warn others of the hazard. From this, a shopper slips and falls, fracturing their hip.
- In one area of the supermarket, there is poor lighting. Despite receiving multiple complaints about these broken lights, the occupier has failed to repair them in a timely manner. Due to the poor lighting, a customer trips and falls, leading to a broken wrist injury.
- The supermarket staff have been inadequately trained on how to stock shelves safely and correctly. As a result of this lack of training, items on a shelf fall in front of a customer, causing them to trip and fall and suffer an ankle injury.
To reiterate, these examples are not based on real-life scenarios. However, if you believe that something similar has happened to you, please contact us today. Our solicitors are experts in supermarket accident claims, and could potentially help you today.
I Had A Car Accident In A Waitrose Car Park – Can I Claim?
Yes, you may be eligible to claim compensation for a car accident that occurred in a car park, whether due to a road user or the car park itself. However, you must be able to prove that negligence occurred.
All road users, including car drivers, owe a duty of care to keep one another safe. Here are a couple of illustrative examples of how a road user could potentially breach their duty of care in a supermarket car park and cause an injury:
- A car reversed out of a parking bay without using their mirrors to check that the road behind them was clear. This led to them reversing into another car, causing a neck injury to the other driver.
- While trying to find a car park space, a driver was exceeding the speed limit, and couldn’t brake in time to stop before hitting a pedestrian in the car park. Due to the impact, the pedestrian suffered brain damage.
You may have also been injured while using the car park, for example, you may have tripped over a pothole that had not been signposted or repaired in a timely manner. The supermarket or external company that is in control of the car park will have a duty of care to ensure the reasonable safety of those using it. If they fail to maintain this duty, and this leads to an injury, you may be able to claim.
To discuss your particular circumstances and to see whether you may be eligible for compensation, you can contact our advisors.
Waitrose Accident At Work Claims
As an employee at Waitrose, you could potentially make an accident at work claim if you meet the eligibility criteria:
- You were owed a duty of care by your employer.
- This duty of care was breached.
- You sustained an injury as a direct result of this breach.
All employers owe their employees a duty of care, as stated in the Health and Safety at Work etc. Act 1974. As per their duty, all employers must take reasonable steps, such as providing the correct training and Personal Protective Equipment (PPE), in order to ensure the safety of their employees while they’re working.
Here are a few illustrative examples of how a supermarket could potentially breach their duty of care and cause an accident at work:
- An employee was not trained on how to stack stock safely. Due to this lack of training, a heavy item fell off the shelf and hit the employee on the head, leading to a concussion.
- A roll cage in the backroom of a supermarket has a faulty wheel. The employer had failed to conduct any recent maintenance checks on the supermarket’s equipment, and had therefore failed to identify this fault. When an employee was using the faulty roll cage, it collapsed and fell onto the employee, which led to multiple crush injuries.
- There are trailing cables in the staff room of a supermarket, but the employer has failed to use cable covers to minimise the risk of tripping. Subsequently, an employee tripped and fell over the wires, which led to a shoulder injury.
To reiterate, these examples are not based on real-life scenarios. But, if you have been injured in a supermarket whilst at work, please contact us today to confirm your compensation eligibility and to learn more about Waitrose claims.
What To Do If You Are Involved In An Accident At Waitrose Causing Injury
If you have an accident in Waitrose, there are a number of things you should do straight away. We have listed the most important actions you should take after the accident , whether or not you intend to make a personal injury claim against the supermarket.
- Seek medical attention – First and foremost comes your health and well-being. It is best to seek medical advice whether or not you have thought of making a claim, as a doctor or other medical professional will need to assess your injuries and give you advice about how to recover best from your injuries. They will also make a note of what has happened to you, which may come in useful later on.
- Take down details of any witnesses – Depending on where in or out of the store your accident occurred, someone may have witnessed it. You should take their details in case they need to be called on as a witness at a later date. Driver details for car accidents at Waitrose should be taken too
- Write notes – Taking down the particular details surrounding the incident while it is still clear in your mind is important. This saves you from forgetting something important later on.
- Call us – Whether you are likely to submit a claim or not, calling us for advice will put you in the best position to do so at a later date, should you decide to go ahead.
No Win No Fee Personal Injury Claims
No Win No Fee personal injury claims can be made with our specialist solicitors. They specifically work with their clients under a Conditional Fee Agreement (CFA), which essentially means that their clients:
- Pay nothing for their solicitor’s work before the claim begins.
- Pay nothing for their solicitor’s work all throughout the claims process.
- Pay nothing for their solicitor’s work at all if the claim is unsuccessful.
- Only have a small success fee deducted from their compensation if the claim is successful. Success fees are a legally-capped percentage, agreed upon between the client and solicitor before the claim begins.
If you have had an accident in a supermarket and would like to make a claim under this type of agreement, find out today whether you may be entitled to compensation.
Additionally, to learn more about Waitrose accident claims and about how No Win No Fee agreements work, please get in touch today. You can contact us for free and at any time that suits you, as our lines are open 24/7:
- Call 0800 073 8804
- Fill out our online Contact Us form.
- Message in our on-screen live chat box.
Why Choose Us As Your Claims Service For A Personal Injury Claim?
There are several reasons we are very proud of the service we offer to our clients, and if you ask previous clients what they love about us, they will probably list the same reasons.
Firstly, we pride ourselves on having some of the best solicitors in the UK working with us to ensure your case is presented in the best way possible and gains the maximum compensation possible. It is likely you have suffered some pain and a lot of inconvenience because of your accident, and we feel that if someone else is to blame, you should be duly compensated for this. Our experienced solicitors have helped thousands of people who have been unlucky enough to have been put in this position before, and we hope to go on and help thousands more.
In addition to this, we are proud to be a company that really cares. We will promise to put you first every step of the way when it comes to making a claim. This applies from arranging a medical close to you so you do not have to travel too far, to really listening to you in order to fully understand the position you are in and what you have been through. We will never push you into making a claim if you are not sure. Instead, we will provide advice to you which you are under no-obligation at all to take. We can promise that if you are ready to start your claim, we will act swiftly and carefully to ensure you get the Waitrose compensation payouts you deserve as soon as is possible.
Call For Free Advice And To Start A Claim
Making a claim for compensation for injuries you have suffered while on Waitrose’s premises is relatively easy. Simply dial 0800 073 8804 and you will be connected to a member of our team who will be only too happy to listen. Once we have taken a few details from you, we will advise you on the best course of action for you to take. You are not obligated to take the advice we give you, and we will never push you into making a claim. All advice is free, and should you wish to go ahead with the claim, we can begin to put the wheels in motion to action your claim straight away.
There is no reason not to make that call to our Waitrose accident claims number if you have been injured – whether you need free advice or are ready to take action in the form of a compensation claim, we are ready to help.
Helpful Links
HSE’s guide to retailers, detailing their responsibility to keeping their customers and workers safe.
If you have suffered an injury in Waitrose, then this handy hub, produced by the NHS should give information on the injury you have suffered.
HSE’s guidance on supermarket floor dangers and how to counteract them in the short and the long term.
