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Hilton Hotel Accident Claims Guide – How Much Compensation Can I Claim?

Hilton Hotel Accident ClaimsIf you have visited a Hilton Hotel in the UK either as a guest who is staying overnight, an employee, or a visitor at an event or conference and you have been involved in an incident that was not your fault, then you may be able to make an accident claim against a Hilton Hotel. If the injury or illness that you suffered was caused by the negligent act of another individual then you can seek to make a hotel personal injury claim. Whichever Hilton Hotel you have visited, your right to claim remains the same, whether you booked the stay independently or as part of a package holiday . However, bear in mind that different settlement figures and claims processes may apply if you have been injured at a hotel outside of England and Wales.

Our helpful guide will enable you to work out some of the causes of illness and injury at a Hilton hotel, and what you should do if you have been a victim. Read on to find out more and if you wish to access more information or begin your claim then please contact Legal Expert today on 0800 073 8804. We’re waiting to hear from you so that we can get you the compensation you deserve.

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A guide to accident claims against a Hilton hotel

Hilton Hotels are a well-known and well-respected brand across the globe. We expect a certain level of service and comfort when visiting a Hilton Hotel in the UK. Most of the time our expectations are met, and we experience a professional service and a pleasurable stay. However, on some occasions, things go wrong, and you may suffer illness or injury that is attributable to the negligence of the hotel. If you have been the victim of an illness or injury that was caused by the negligence of Hilton Hotels, then you may wish to make a hotel accident claim. Examples of events that may lead to personal injury claims against Hilton Hotels will be discussed further in this guide but in summary they may include food poisoning, accidents taking place around the swimming pool, slips, trips and falls at a hotel, burns and scalds or injuries resulting from defective furniture. Many of these injuries occur due to poor maintenance standards, lack of supervision or poor hygiene standards in the kitchen. Our guide will explain what you should do if you have been the victim of an incident, either as a guest or as an employee who has been injured whilst working at Hilton Hotels. We will explain how to achieve a successful hotel injury settlement and will tell you how Legal Expert can help you to do that.

How do I check my eligibility to make a claim?

If you have had an accident at a hotel then you may be eligible to claim whether you are a guest who is staying overnight, a visitor attending an event or conference, a delivery person visiting the hotel for work or an employee of the hotel. Whilst you are on the hotel premises, Hilton hotels owe you a duty of care to safeguard your wellbeing.

What are the most common accidents and injuries in a hotel?

On the whole you are in safe hands whilst visiting a Hilton Hotel. Safety standards are usually very good. However, any slip in the safety standards can result in injury or illness of guests. Some of the most common accidents and injuries to occur in a hotel include slips, trips and falls, food poisoning, bed bugs in hotel rooms, accidents occurring in lifts and on escalators and injuries caused by burns. If you have been a victim of any of these accidents or injuries then read on to find out more.

Hilton hotel claim for slips or falls

The most common causes of slips, trips and falls in a hotel include slippery surfaces and poorly maintained floor coverings. If there has been a spillage of liquid and it has not been cleaned up adequately, then a slipping hazard can be created for guests of the hotel. The hotel would then become liable due to the negligence of its employees to clean up the spillage properly. If maintenance standards have fallen below par then tripping hazards may be caused by loose carpets, cracked floor tiles and inappropriate flooring in bathrooms and by swimming pools which does not prevent guests from slipping. Injuries caused by slip and fall incidence can be serious and long-lasting. As well as serious pain, victims may need to attend a number of doctor and hospital appointments as well as rehabilitation to regain full use of damaged limbs. Slips trips and falls resulting in the liability of the hotel can occur in hotel rooms, lobbies, car parks and any other public areas of the hotel.

General UK hotel claims for food poisoning

There are a huge number of compensation payouts made by hotels every year to holiday makers in the UK who have experienced food poisoning. A Food Standards Agency study declared that in 2014 over 500,000 cases of food poisoning had occurred in the UK alone. It is however difficult to prove that your food poisoning has been caused by food consumed on the hotel premises. We recommend contacting a personal injury solicitor who will help you to gather evidence and strengthen your case. Symptoms of food poisoning include vomiting, pain, dehydration, fever and diarrhoea. All of these symptoms are likely to impair the enjoyment of your holiday and make you feel very poorly. Most food poisoning is severe but short, however there are certain gastrointestinal illnesses that can lead to longer term health conditions and your payout should reflect this. Food poisoning is usually caused by contaminated food. Pathogenic bacteria, parasites and viruses can multiply in food that has not been cooked or stored correctly. Cross contamination in kitchens is also a frequent cause of food poisoning. It is also possible to contact gastrointestinal illness from swimming pools if the water quality is not regularly checked and properly maintained using appropriate chemical treatments.

General UK hotel claims for bed bug bites

Although relatively rare, bedbugs are becoming an increasing problem in Western Europe. If your hotel room has a bed bug infestation then you are likely to experience a number of itchy and irritating red bites. Bed bugs are insects that consume the blood of humans and in the process cause irritation to the skin. Whilst this is a cause of annoyance on holiday, it can become a bigger problem if the bed bugs are carried home in your clothes and luggage. Eradication of an infestation in your home can be a long and costly process.

Hilton hotel claims for accidents or injuries in a lift

A surprisingly high number of injuries occur involving lifts every year. The most common cause of a lift accident is when the floor and doorway of the lift do not align causing a tripping hazard. Whilst this can result in a painful injury, more serious accidents involving lifts can occur if they have not been properly maintained or repaired. The worst case scenario is that a lift falls down the shaft causing serious injuries and even fatalities.

Hilton hotel claims for burns

If you have suffered a burn or scald then you may be able to make an accident claim against a Hilton Hotel. One of the most common causes of burns while staying in a hotel is spillage of hot food or liquid onto a guest. Employees are also vulnerable to the spillage of hot food and drink in busy service areas. Guests may also experience burn injuries if their food or drink has been heated to a temperature that is higher than expected. If they take a bite or a sip of overheated food or drink, it can cause a nasty injury to the mouth. Another cause of burns while staying in a hotel is water in a shower that is much too hot. If this can be attributed to the negligence of a hotel, perhaps due to an inappropriately set thermostat then compensation be payable. Injuries caused by burns can be particularly nasty and a serious burn can even result in death.

Other forms or accident, injury, or illness at a Hilton hotel

If your injury in a hotel was caused by damaged furniture or a faulty appliance then you can make an accident claim against a Hilton Hotel. Furniture in hotels is often well worn due to frequent use. If the hotel does not make frequent maintenance checks on furniture then it can become weakened and break when used by a guest. This can happen with chairs or beds for example. Faulty appliances can be equally as dangerous. If a hair dryer, iron or fan were to break then the guest using them may fall victim to electrocution or electric burns, which can be very serious. If a hotel guest can reasonably be expected to use the piece of furniture or appliance that has caused an injury then they will be able to claim damages against the hotel.

What should I do to start a claim against Hilton Hotels?

In order to be able to make an accident claim against a Hilton Hotel you will find it helpful to follow these steps

  • Report your Hilton Hotel incident to the duty manager as soon as you can after the incident has occurred. The manager has a duty to make a written record of your injury or illness. Ensure you take a copy of this report for your own records.
  • Seek medical attention at your earliest convenience. Whilst you are still experiencing your symptoms, it is important to see a medical practitioner so that the details of your injury or illness can be recorded. In order to claim hotel injury compensation a detailed medical record is essential. It is of course also important that you receive appropriate treatment for your injuries in order to aid a speedy recovery.
  • If possible take photographs of both the injuries and the area in which you are injured. Your personal injury solicitor may wish to use these photographs as evidence when bringing the case to court.
  • If there were witnesses to the incident then try to either get contact details of the witnesses so that your personal injury lawyer can contact them at a later date, or ask them for witness statements there and then. This will help to build your portfolio of evidence in your attempt to make a personal injury claim against Hilton Hotels.
  • Try to make a written account of your own whilst the details are still fresh in your mind. You may find that your memory of the incident fades over time and you are less able to recall the information.

What could a Hilton hotel accident claim include?

If you decide to proceed with your compensation claim then there are a number of things that you may be eligible to claim damages for. Here are some of them:

  • General damages. This is a payment that compensates individuals for the pain and suffering that they have experienced as a result of their illness or injury. If you have experienced a severe injury that is likely to result in long-standing complications then you will receive a larger sum than if you have suffered and more minor injury that is expected to completely resolve. Each payout will be dependent on an individual’s specific details.
  • Medical expenses. If you have incurred out-of-pocket medical expenses following an illness or injury that was caused by the negligence of another individual then you may be able to claim this back as part of your compensation package. Be sure to keep any receipts as proof.
  • Travel expenses. Any out of pocket travel expenses incurred as a result of your injury or illness can also be claimed back. This can include transport to and from medical appointments if this has been necessary following the incident. Keep any receipts that you have collected.
  • Loss of earnings. If your illness or injury has affected your ability to work then you may be able to claim any loss of earnings that you have experienced during the time you have been recovering. Serious injuries may impact upon your ability to work in the future and so loss of future earnings will also be considered as part of your compensation package.
  • Care Costs. If your illness or injury was so severe that you were unable to carry out day-to-day tasks around the house, and required help in your daily life then the person caring for you may be able to claim compensation for care costs.

How much compensation could I claim from Hilton hotels?

A lot of people who’ve suffered because of a Hilton accident want to know if we can tell them exactly how much they’d get in terms of compensation. While we can’t put an exact figure on it, we can give you an idea of some of the amounts that have been given as a guide.

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Injury Details Expected compensation
Severe neck injury Chronic conditions or a permanent disability caused by a dislocation, fracture or serious soft tissue injury. £39,870 to £49,090
Moderate neck injuries Injuries including fractures and dislocations that may lead to an impairment of other bodily functions. £21,910 to £33,750
Moderate neck injury Severe or moderate soft tissue damage which has caused the exacerbation of an existing condition. £6,920 to £12,050
Minor neck injury Full recovery expected within 1 or 2 years following injury involving soft tissue damage. £3,810 to £6,920
Severe back injury Risk of permanent paralysis resulting from spinal cord and nerve damage. £79,890 to £141,150
Severe arm injuries The victim completely loses the use of their arm. £84,310 to £114,810
Severe arm injury Permanent disability expected following the fracture of a forearm. £34,340 to £52,490
Moderate arm injury The victim loses some arm movement but partial recovery is expected. £16,830 to £34,340
Moderate or minor elbow injury Cuts or fractures that do not pose a risk of ongoing loss of function. Up to £11,040
Serious leg injury Serious injuries expected to cause long-term disability. £34,370 to £48,080
Less severe leg injury Long term chronic pain following an injury. £15,750 to £24,340
Severe illness from a non traumatic injury Gastrointestinal symptoms such as diarrhoea and vomiting, resulting in hospital admission. Includes severe toxicosis. £33,700 to £46,040
Moderate non-traumatic illness A severe but short bout of food poisoning. £3,460 to £8,360

Should you suffer an injury not listed here, and want to know a ballpark amount, then our team can help.

No win no fee Hilton hotel accident claims

No win, no fee, also known as a conditional fee agreement is a way of claiming compensation that does not require any financial outlay in the beginning. All of our claims here at Legal Expert are managed on a no win, no fee basis. We never ask our clients for any upfront fees. Your fee is only payable if your compensation claim is successful. You can therefore feel confident that we only take on cases that we believe we have an excellent chance of winning. If you are successful in your claim then our fee will be taken from your final payout. We believe that this makes the claims process easier and less stressful for our clients as there is no financial burden attached. We believe that our clients should receive the compensation that they deserve and should not be deterred by the worry of paying fees upfront before they are confident of a successful outcome.

Why make your Hilton hotel accident claim with Legal Expert

Here at Legal Expert, our aim is to make your claim as easy as possible. We understand that you may feel overwhelmed by the choice of personal injury solicitors on offer. Using a claims Management Service like Legal Expert can make the choice much easier. We will allocate a personal injury solicitor who has expertise in the appropriate area of personal injury. We will also do everything we can to make the process as smooth and stress-free as possible for our clients. We are here from 9 a.m. until 9 p.m. every day of the week to answer your questions and alleviate your worries. By choosing Legal Expert you can feel confident that your claim is in safe hands.

Speak to our team today

We are ready and waiting when you decide to make your claim. Call us free 7 days a week on 0800 073 8804. Alternatively, contact us online and we will get back to at a time that is convenient to you.

Useful resources

General guide to hotel accidents claims – Our general guide is not-specifc to any chain or hotel

Broken furniture – Can I claim? – Broken furniture can cause injury. Our guide shows what is required to claim.

CFA – No risk claims – We mentioned this above, but there really is no need to put up money straight away for a claim.

NHS – Have you suffered a broken bone? – Some ways to tell if you’ve broken a bone in your body.