Haven Holiday Camp Compensation Claims – How To Claim

In this guide to Haven holiday camp compensation claims, we hope to provide victims of accidents, injuries, or sickness at these holiday camps with the information necessary to make an informed choice about making a personal injury claim.

Haven Holidays operates a nationwide network of holiday parks and sites. Guests can book holiday accommodation, and activities through the company, as well as purchasing holiday homes on the site for extended or regular usage. Haven parks have a wide range of different outdoor spaces which they are responsible for maintaining and supervising the usage of. If this is not done correctly, it could result in guests becoming hurt.

If you have been injured whilst on a holiday at a Haven park, please call Legal Expert. We have solicitors who are experienced in a variety of different personal injury claims, and we will be able to work with you to secure you the best possible outcome in your personal injury claim. You can find details of how to get in touch with us at the bottom of this guide.

Select A Section

• Common causes and types of accidents and injuries at Haven Holiday parks
• Haven Holidays duty of care to guests and holidaymakers
• How much time do you have to make a personal injury claim?
• I was injured at Haven Holidays, can I make a personal injury claim?
• Activity accidents and injuries at Haven Holiday parks
• What to do if injured or sick at a Haven Holiday camp park
• What can you claim for after an accident at Haven Holidays?
• Haven Holiday Parks Across the UK
• How to begin Haven Holiday camp claim
• No Win No Fee Haven Holiday camp injury and illness claims
• Why choose to make your Haven Holiday camp park claim with Legal Expert
• Call us today to make a claim
• Useful links

Common causes and types of accidents and injuries at Haven Holiday parks

Holiday camps contain a variety of different indoor and outdoor facilities, as well as activities. As such, there are a great deal of potential causes and types of accidents which guests (and staff) people could sustain. However, there are certain types of accidents in a caravan site which are more common than others. These include (but are not limited to):

• Accidents and injuries whilst participating in water sports.
• Poor levels of hygiene in your accommodation, or any shared facilities leading to illness.
• Food poisoning and other gastrointestinal illnesses.
• Injuries around or in swimming pools.
• Damaged flooring or obstructions causing falls.

Haven Holidays duty of care to guests and holidaymakers

In the UK any retailer or service provider owes their customers a duty of care. This extends through holiday providers and holiday park operators. They have a duty of care to maintain their facilities and train their staff in accordance with the law and industry guidelines, thereby ensuring the safety of both guests and staff at their parks.

If your holiday was booked as a package holiday, comprising two or more elements such as accommodation, transport, or other services which accounted for greater than 25% of the holiday, you are also protected under specific laws governing the operation of package holidays.

You can find out more about claiming compensation on a package holiday in this guide.

How much time do you have to make a personal injury claim?

When making any personal injury claim, you need to be aware that there are always personal injury claim time limits. As Haven holiday parks and camps are spread across the UK, you will either be making your claim under the system of England & Wales, or Scotland. In general, for most cases of a caravan site accident, such as burn injuries, or those from water sports, you have a three year window in which to make a claim. The point at which this three year window begins is as follows;

• Three years from the date upon which the accident happened, if you were immediately aware of your injury or sickness.
• In some cases, the effects of an accident may not become apparent straight away. If you find out that you are injured much later, this later date will serve as the date from which the time limit is counted.
• In the cases of accidents to children, parents or guardians are able to make a claim at any point up till the child turns 18. After this, the victim has a standard three year period in which to start and make their claim.

Claims can take time to make and whilst three years may sound a long time, it is possible for very complex cases to take between eighteen months and three years to complete.

I was injured at Haven Holidays, can I make a personal injury claim?

The simplest answer to this question is yes. If you were injured as a result of negligence on the part of a holiday provider in the UK, whether in a hotel accident or a caravan site accident, you have the right to be compensated for the effects of this on you. If you booked and took your holiday in the UK, such as staying at a Haven Holidays park, you can claim compensation no matter whether you booked your holiday as a package deal, or simply booked your accommodation and subsequently purchased activities whilst at the holiday park. To find out more about your eligibility to make a personal injury claim, get in contact with our team here.

Activity accidents and injuries at Haven Holiday parks

Haven Holiday parks have a variety of different outdoor and water sport activities which guests of all ages can participate in. These can be purchased either at the time of booking your holiday as an ‘activity bundle’ or on site during your stay. Many of these activities, such as aerial adventures or paddleboarding have the potential to be dangerous if they are not properly supervised and if participants have not had the correct instruction.

As the service provider of these activities, Haven Holidays owe all participants a duty of care. They must ensure staff have the correct training to provide instruction, and that they are safely carrying out the activities in accordance with any guidelines recommended or industry. There should also be facilities or equipment on site to deal with emergency situations. If your accident was caused by the negligence of the instructor, or Haven Holidays, they may have breached their duty of care to you, thus enabling you to make a personal injury claim.

What to do if injured or sick at a Haven Holiday camp park

If you have been involved in any type of accident (or have been made sick) which is the faut of someone else, there are several things which you should do in order to enhance your chances of making a successful personal injury claim. Our first recommendation is always that you visit a medical practitioner and get any help you need. This should always be your number one priority. Below we have then included further steps that you can and should take if possible. We understand that in the immediate aftermath of an accident or injury, you may not be able to complete all of these. However, you can ask people to help you and always collect the necessary evidence at a later date.

Today most phones come equipped with high quality cameras, make sure your photo also includes a time and date stamp when you take the photo. You can use this to take a photo of the cause of your accident, such as damaged floor which you tripped over. This means we have a record of what caused it, in case this is subsequently repaired before you can make a claim.

Report the accident to Haven Holidays, both by reporting it to the site manager, as well through their customer services centre. Make sure that the on-site manager records the accident in their accident report log. This will create an official record within the company of what happened to you and what the cause was. This can be vital piece of evidence when making a claim.

When you do visit a doctor, hospital, or healthcare centre, ask for a copy of any medical records that they make. This gives us a record of what your injuries were, how serious they were, and what treatment needed to be provided. This report may also say how long it is likely to take you to recover. You may need to pay a small fee to get copies of these records, so keep a receipt for this.

Further on the topic of costs and receipts. Make sure that you keep the receipts of any transactions which are related to your accident. This allows us to accurately calculate what we should claim for, for you.

What can you claim for after an accident at Haven Holidays?

There are several things which can go towards making up a personal injury claim settlement. As well as providing compensation directly for your injuries, these can also compensate you for the wider impact that an injury, especially and injury on holiday, can have upon you.

If you have been injured or have suffered food poisoning whilst on holiday, it is very likely that this will have had a major impact on your overall level of enjoyment of the holiday. As such, you could be able to claim compensation for this lost enjoyment.

Whilst it is likely that you will be treated by the NHS if involved in an accident and need to make a Haven Holiday camp compensation claim, you may still have needed to have bought prescription medication after this, or you may have had to pay to get to the doctors or hospital. If so, keep receipts of these as you could include such costs as a part of your claim.

Similarly, if you had to return home, purchasing an extra travel ticket or having to pay additional costs, you could also be able to include these in your caravan site accident claim. You may have also encountered numerous other different types of expense related to your injury or the illness you suffered. It can sometimes be difficult to remember all of these costs, so do keep receipts for everything.

The effects of your food poisoning or accident might not end when you get home. If you have suffered a broken limb you may need to take time off work and lose income or fail to accrue workplace benefits. If this has been the case, keep track of this lost income as you may also be able to claim for earning that you have already lost, and that which you may lose in the future.

There are other things which you may be able to include in your Haven Holiday camp compensation claim. These may include future medical care of physiotherapy, or help around the home if needed during your recovery. If a loved one has also had to take time of to care for you, you may also be able to recover their lost income as well. Even things such as additional child care costs incurred whilst you were not able to look after them fully can be included.

To find out what you can include in your holiday camp accident claim, talk to our team today.

Haven Holiday Parks Across the UK

Haven Holiday operates a total of 37 holiday parks across the UK which offer people holidays. These are based in the following locations;

• Blackpool, Cala Gran and Marton Mere.
• Cornwall, Perran Sands and Riviere Sands.
• Devon, Devon Cliffs.
• Dorset, Littlesea, Rockley Park, Seaview, and Weymouth Bay.
• Essex, The Orchards.
• Kent, Allhallows.
• Lake District, Lakeland.
• Lincolnshire, Golden Sands, Thorpe Park.
• Norfolk, Caister-on-Sea, Hopton, Seashore, and Wild Duck.
• North Wales, Greenacres, Hafan y Môr, and Presthaven.
• Northumberland, Berwick, and Haggerston Castle.
• Scotland, Craig Tara, and Seton Sands.
• Somerset, Burnham-on-Sea, and Doniford Bay.
• South Wales, Kiln Park, Lydstep Beach, Penally Court, and Quay West
• Sussex, Church Farm and Combe Haven
• Yorkshire, Blue Dolphin, Primrose Valley,Reighton Sands, and Thornwick Bay

How to begin Haven Holiday camp claim

If you have been injured in a holiday camp accident and with to make a claim against Haven Holidays you can do so with Legal Expert. We first recommend thoroughly reading our guide, as well as any of the other pages on our site you need to, to find out what you may want to know.

When you are ready you can get in touch with out team. They are on hand seven days a week to answer your questions such as if you can make a claim, and how much it could be worth. If we can take your claim on, we may do so through what is called a no win no fee contract. You can find out more about these below.

No win no fee Haven Holiday camp injury and illness claims

No win no fee agreements are a great way to make a personal injury claim without taking an financial or other risks in doing so. Under such a contract, the fees charged by a no win no fee solicitor will only be chargeable if the claim results in your being awarded compensation. We promise that our fee structure will always be transparent and that there will not be any hidden costs. You won’t have to pay anything upfront, and if we can’t secure you a settlement, you will not have to make any payments. If your personal injury solicitors are successful in getting you compensation, and you receive a payout your legal fees will be deducted from this. Solicitors are regulated and there are upper limits on how large this fee can be in the case of no win no fee claims.

Using a no win no fee solicitor is a great way to claim the compensation you could be eligible to, without having to take on any extra financial burdens. We hope it is comforting to know that making a claim will not add any extra stress on to you.

Why choose to make your Haven Holiday camp park claim with Legal Expert

We understand that when it comes to making a compensation claim you have many different choices of claims management service or personal injury solicitors. We hope that we have shown through this guide that Legal Expert and our approach is different. Whilst we have many years of personal injury claims experience, our emphasis is always to put you at the heart of what we do. We know that the thought of taking legal action can seem stressful. However, our team works hard to make sure that by making your claim with Legal Expert, the process will be as quick and easy as possible.

To help alleviate any financial concerns we can help you through a no win no fee solicitor. We will be here at every step of the claims process ready to discuss your claim with you, answering any questions which you may have. If you choose Legal Expert, we promise your claim is safe with us.

Call us today to make a claim

The team at Legal Expert are here today help you to make a Haven holiday camp compensation claim. Working with you, we can help you to secure you the best possible settlement. You can get in contact with us by calling us on 0800 073 8804, or you can send details of what happened to you by email to info@legalexpert.co.uk. You can also talk to us using our live chat feature. A member of our team will be able to answer your questions.

Our team is ready and waiting to take your call.

Useful links

If you need further information about how to go about claiming compensation for a holiday camp accident, or any other type of accident, you can find information in these guides.

Caravan and holiday park accident claims
If you have been injured in an accident at a caravan, holiday park, or campsite, find out more about how you can claim compensation in this guide.

Package holiday accident claims
If you have been injured whilst on a package holiday in the UK or abroad, find out more about the process of making a claim here.

NHS minor injuries information
Find out when you should visit an urgent care walk in centre in England in this guide.