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Personal Injury Claims Against A Virgin Holidays Package Holiday – How Much Compensation Can I Claim?

Virgin Holidays Compensation For A Package Holiday

If your package holiday was ruined in some way, either by the negligent actions of a member of staff or package holiday provider, a lack of hygiene at your hotel, improperly maintained facilities, or any other circumstances, you could be entitled to seek damages from the package holiday provider you booked with, such as Virgin Holidays. You can make a Virgin holidays compensation claim for any of the following circumstances;

  1. Sickness caused by food poisoning or poor hygiene in your hotel or other facilities.
  2. Accidents and injuries which lead to you suffering a personal injury.
  3. Accidents, injuries, or illness caused by someone else’s negligence.

If your package holiday has been ruined due to any of these circumstances, one of the expert holiday injury solicitors which we can provide you could be able to help you make a compensation claim. Under the UK’s Package Holiday and Travel Regulations, you have the right to claim for any of the following types of compensation:

  1. Loss of value, if the holiday you received was of a lower value than that which you paid for.
  2. Any additional out-of-pocket costs, such as medical treatment.
  3. Disappointment, inconvenience or loss of enjoyment.

When travelling on a package holiday, it is the responsibility of your package holiday provider (in this case Virgin Holidays) to ensure that you are provided with a holiday which matches what you have booked and paid for, and also have a duty of care to ensure your safety. If the holiday you received did not match what was advertised, or if the provider was negligent in their duty of care, you could make a Virgin holidays compensation claim.

To find out more about how to make a successful compensation claim, talk to the specialists at Legal Expert today. You can call or email our friendly team using the contact details listed below.

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A Guide To Claiming Virgin Holiday Compensation

In our guide to making Virgin Holidays compensation claims below, we look at the best ways in which to go about making a successful compensation claim, the circumstances which may lead you to do so, and examples of what you may be able to include in your personal injury claim.

What Is A Package Holiday?

Under the relevant legislation, a package holiday is defined as one in which more than two of the different potential components of a holiday (listed below) were packaged together at the point of sale. For legal purposes and to make a Virgin Holidays compensation claim, package holidays need to include at least one overnight stay in accommodation and two (or more) of the different components of a package holiday below:

  • The hotel or other accommodation.
  • Transportation including (but not limited to) flights, Eurostar train services, or other transport.
  • Inclusive meals, activities or entertainment which are determined to account for a significant enough portion of the cost of the package holiday.

There is a common misconception that if you put your holiday together yourself that it can not be considered a package holiday. However, even if you purchased the components via different accounts, if you booked and paid for these components (transport, accommodation, etc) at the same time, it could still be legally considered a package holiday. As such, even in those circumstances, you could take action, such as making a Virgin Holidays compensation claim. This can be the case whether you booked your holiday online or over the phone.

In our guide to using holiday injury lawyers below, we take you through the process of making a successful compensation claim, how the process works and what you could potentially be awarded. We also explain what no win, no fee claims are, and how this service can help you.

Common Accidents Which Happen On Holidays

Below are some of the most common forms of holiday accidents which can cause personal injuries and ultimately lead to action being taken against the holiday provider, such as making a complaint, or seeking Virgin Holidays compensation.

  • Virgin Holidays food poisoning if you eat or drink foods or beverages which have been stored or cooked improperly, you could become ill and suffer the effects of food poisoning. Some of the most popular holiday destinations visited by Brits also commonly have cases of food poisoning among tourists. Short haul destinations include Spain and Turkey, whilst visitors to long-haul holidays to Mexico and Egypt can also become ill and need to make a Virgin Holidays food poisoning claim.
  • Accidents leading to slips, trips, and falls: these types of accidents are one of the most frequent types of accidents which lead to people seeking holiday compensation for loss of enjoyment.
  • Illness caused by waterborne diseases: these can be caught by drinking contaminated water or other drinks. They can also be caught by drinking beverages with ice cubes in. Whilst some destinations are known to have poor water quality, your holiday provider still has a duty of care to prevent you from becoming sick. Contact us to help you make a successful Virgin Holidays sickness claim.
  • Accidents in swimming pools: there can be numerous causes of accidents and injuries in swimming pools. These can be caused by negligence on the part of the hotel. Failing to clean the water can lead to a variety of illnesses. The most common accidents around the pool are cuts to the feet as well as slips and falls due to poor or slippery flooring. Any of these can lead you to need to make a Virgin Holidays compensation claim.
  • Car and vehicle accidents: you could suffer a vehicle accident whilst in a vehicle transferring you to or from your hotel or the airport. You could also be involved in an accident if a hire car booked as part of your package holiday had not been properly maintained.
  • Accidents and injuries from sports and other activities: you may have booked activities such as water sports or skiing as part of your package holiday. These activities can be dangerous and could result in a variety of different injuries.

Any of the circumstances above could lead to you being injured and needing to make a compensation claim. Talk to our holiday injury lawyers today to find out whether you can make a claim.

Common Injuries Which Happen On Holidays

There are certain types of injuries which frequently happen to people whilst on holiday, no matter whether on a package holiday or one booked privately. These are listed below.

  • Various soft tissue injuries such as sprains and strains, ligament and connective tissue injuries as well as muscular pain.
  • Heatstroke and serious sunburns.
  • Sickness and illness caused by food, beverages, or poor hygiene.
  • Fractured or broken bones.
  • Electric shock injuries.

Any of these injuries could range from the mild through to the very serious and could lead you to make a Virgin Holiday compensation claim, such as a Virgin Holidays sickness claim.

What Duty Of Care Or Liability Does Virgin Holidays Have To Customers?

virgin holiday compensation

virgin holiday compensation

A Virgin Holiday accident can happen at any point on your package holiday. The holiday provider you booked your package holiday with owes you a duty of care under the Package Travel Regulations act of 1992. This duty of care applies to all members of your party. The act sets out that the tour operator has a duty of care to ensure your health and safety whilst in the hotel, participating in activities, or otherwise engaged with parts of your package holiday. If you are injured or become ill whilst on a package holiday, it is important to find out where liability lies and who owed you a duty of care. Contact us today and find out if you could make a Virgin Holidays personal injury claim.

How Long Do I Have To Make My Compensation Claim?

When you are making any type of personal injury claim there are time limits within which to do so. With Virgin Holiday compensation claims, you have the standard three year claims time limit. Whilst accidents and injuries abroad can often have different compensation claim time limits, if your injuries, accident, or illness happened as a result of negligence on the part of your tour operator (or a service provider working for them), you can make a Virgin Holidays complaints. This is because as a UK based company, Virgin Holidays are subject to UK regulation and laws, even if the accident or injury took place outside the UK.

As compensation claims can sometimes be complex (depending on the nature and extent of your injuries), it is always a good idea to begin your claim as soon as possible after getting medical treatment.

Virgin Holiday Hotel Compensation

Your hotel should be a relaxing and restful environment. However it can also be the scene of your accident, injury or illness. Some of the most common causes of accident and injuries in hotels which you can claim compensation for include:

  • Injuries caused by broken or faulty furniture and fittings. If furniture is not properly maintained it can break and cause injury.
  • Swimming pool accidents. Swimming pools can be fun, but they can also be dangerous.
  • Common accidents and injuries include slips, trips, and falls on the area around a swimming pool if wet or not properly maintained.
  • Burns and scalds. Hot foods and drinks could be served in restaurants, bars, or your hotel room. If you were burned because your food or beverage was served too hot, or because a member of staff spilled it on you, you could make a claim.

Car Accidents And Injuries When Abroad

Was your injury caused by a road traffic accident which was not your fault? If so, you could be entitled to make a compensation claim. If your injuries were sustained in an accident occurring in transport booked as part of your package holiday (such as airport transfers, hire cars, or in other vehicles) you could bring the claim against the tour operator.

Virgin Holidays Food Poisoning Claims

You can claim for food poisoning which occurred due to foods or drinks which were provided in your hotel, on the aircraft, or which was provided by another service provider which was booked as part of your package holiday. There are a variety of different ways in which food poisoning can be contracted and can have different effects on you.

What Steps Should You Take After An Accident Or Injury On A Virgin Holiday?

When you are ready to begin your Virgin Holidays compensation claim there are several steps which taking before you contact our team will help to make your claim run much smoother. Before you contact a solicitor or claims management service you should collect some specific pieces of evidence, as well as taking some actions.

Your first step should always be getting any medical treatment you need. This could be visiting a doctor or hospital to treat your injury or illness. Recovering from your injury or illness should always be your first concern. At the same time, getting treatment will create an official record of your illness or injury. This can later be used in your claim as evidence of the nature and extent of your injury.

At the time of the accident, you should try to get photographs of the accident, your injuries and what caused it. Try to take photographs from several angles to get as much detail as possible. If there were any witnesses present you should talk to them as ask for their details. They may later be able to provide a statement supporting your version of events. It can also be a good idea for you to make notes as soon as possible after the accident or injury. At this point it will be freshest in your mind and you can include as much detail as possible.

After getting medical treatment one of your next steps should be to make a Virgin Holidays complaint to your package holiday provider, as well as notifying any travel insurance you have. You could be entitled to make a claim through your travel insurance and they, or the tour operator, may be able to provide you with immediate and in country assistance.

Your final step should then be to get in contact with a specialist personal injury claims service, such as Legal Expert. Our team will be on hand to advise you how best to start a claim.

What Can I Claim Virgin Package Holiday Compensation For?

There are several different things which you can include in any personal injury claim, such as a Virgin Holiday compensation claim. When making a Virgin package holiday injury claim using holiday compensation solicitors, you can claim for any of the following components:

  • General damages. This is the part of your claim which is awarded for the injury or illness itself and the overall effect it has had on you, such a causing you pain and/ or suffering of some kind.
  • Medical costs. This is a broad category and can include the costs of any medical treatment you have had to pay for (such as hospital or GP costs when abroad), as well as that of prescription medication.
  • Care costs. This is awarded to cover the cost of any care you have had to have, or may require in the future, such a help around the home if you are no longer able to do things you could before.
  • Travel costs. This can be especially pertinent for this suffering injury or illness abroad. If you have to travel in country to medical appointments, have had to pay to alter your return transport, or have had to pay additional travel costs when in the UK this can be claimed for.
  • Loss of enjoyment. This category is much more subjective than the previous categories. You can not claim compensation if your holiday did match what was paid for, but if you simply did not enjoy it.

Virgin Holiday Compensation Claim Calculator

Whilst there are a variety of different injuries and illnesses which you may experience on holiday and need to make a virgin Holidays compensation claim for, some are more prevalent than others. As such, in the compensation table below we have included examples of some of the most frequent injuries and illnesses which people make Virgin Holiday compensation claims for. If the injury or illness you experienced does not appear here please do not worry. Our solicitors have experiences in a very wide range of different claims and can still help you.

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Injury type Severity Settlement band Notes
Lost income Income (earning) £10,000 to £400,000 Compensation awards are calculated from your current and future earnings.
Lost income Income (benefits) £5,000 to £500,000 Compensation awards are calculated from your current and future earnings.
General distress – pain and suffering N/A £1,000 to £200,000 Compensation is estimated on your injuries.
Costs of funeral N/A £3,000 to £10,000 Awards could be higher than the maximum.
Sickness including food poisoning Severe £33,700 to £46,040 Most severe and long-term symptoms.
Sickness including food poisoning Serious £8,360 to £16,830 Sickness and effects could last for several years after the fact.
Sickness including food poisoning Moderate £3,460 to £8,360 Recovery should be complete within 12 months.
Back injuries Minor Up to £10,970 Various soft tissue damage which is mild. There are no permanent effects.
Back injuries Severe £34,000 to £141,150 Severe injuries and damage may include breaks and fractures. They will be permanent or very long-term.
Neck injuries Minor Up to £2,150 Minor soft tissue damage.
Neck injuries Severe £39,870 to £130,060 Lasting and long-term damage.

How To Begin A Virgin Holidays Compensation Claim

It is easy to start a Virgin holidays compensation claim with Legal Expert. Our first step will be to discuss what injuries or illness you suffered and what the overall effect of your Virgin Holiday accident has been on you. Talking through what has happened to you, and how it happened will enable us to determine whether or not you could successfully claim compensation. If you choose to work with our team we can help to organise things such as an independent medical report and even offer you a no win no fee agreement.

No Win No Fee Virgin Holiday Compensation Claims

The personal injury solicitors who we can provide you with can do so under a no win, no fee basis. Under conditional fee agreements, or CFA’s as they are also known, you will never have to pay a fee for bringing your claim. And will also not have to pay any fees if we can not successfully recover your settlement. Unlike engaging a solicitor on a usual, hourly rate, working with us through a CFA contract means that you only pay if your claim is successful. We do not charge upfront fees or ongoing costs during your claim. All of this means that thanks to our no win, no fee agreements, you will never be left out of pocket.

Why Use Us To Manage Your Claim?

Across the UK there are many different personal injury solicitors and claims management services who you could choose to work with. However whilst there are many different services across the UK, it is difficult to find one who is as experienced in making package holiday accident and injury claims. We have many years of experience and numerous customers who we have successfully helped. At Legal Expert, we are reliable, honest and have a professional team who can help you in successfully making a claim with a personal injury solicitor. We will conduct your claim in as smooth and an effective way as possible. Make your Virgin Holidays compensation claim with us.

Contact Legal Expert Today

At Legal Expert our teams are on hand 24 hours a day, seven days a week to answer your calls queries and questions as well as being there to help you start your Virgin Holidays Compensation claim. You can contact any time of the day or night to start your claim by calling our friendly team on 0800 073 8804. We will be able to provide a brief assessment of whether or not we think you have grounds for a package holiday compensation claim and discuss how we can provide you with a holiday injury solicitor. Working with our teams ensures that you will have the best team behind you.

Useful Links

Whiplash Accident And Injury Claims
Have you suffered a whiplash injury due to a road traffic accident or other transport booked as part of your package holiday? If so, find out more details about the injury as well as how to make a no win, no fee compensation claim.

Slip, Trip Accident Claims
Slips, trips, and falls are some of the most common types of accidents leading to personal injury claims. Find out how to make a claim in our guide.

EHIC Card
When abroad in the EU you can use a European Health Insurance Card to access medical and healthcare services. Find out more in this guide from the NHS.

ABTA Customer Support
Find out more about the package holiday complaints procedure from the Association of British Travel Agents.

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    Meet The Team

    • Patrick Mallon legal expert author

      Patrick is a Grade A solicitor having qualified in 2005. He's an an expert in accident at work and public liability claims and is currently our head of the EL/PL department. Get in touch today for free to see how we can help you.

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